We make every effort to ensure that our products meet the highest quality standards. However, if the product you purchased is defective, does not comply with the terms of the contract, or was shipped incorrectly, you can file a complaint quickly and easily.

How to file a complaint

The easiest way to file a complaint is by email:
πŸ“§ serwis@mechanizacja.pl

What information should you provide?

To expedite the processing of your complaint, please provide the following:

  1. Order details – order number, delivery note number, or invoice number
  2. Customer Information – first and last name / company name, email address, phone number, tax ID number (for businesses)
  3. Problem description – a detailed description of the defect, non-conformity, or error
  4. Requests – such as an exchange, repair, replacement, price reduction, or refund
  5. Photos – product photos and photos of defects (these are the most important and significantly speed up the processing of your claim)

How to speed up the processing

  • Please provide the exact order number
  • Please include clear photos of the product and the defect
  • Please describe the problem and the conditions of use in detail

Processing time

We process complaints as soon as we receive them.
If any information is missing, we will contact you to request the missing details.

Contact

If you have any questions regarding complaints:
πŸ“§ serwis@mechanizacja.pl
πŸ“ž +48 32 782 44 10

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